1. Who we are
Fyra is made by Redsprint Ltd, Cambridge, United Kingdom. This policy covers the Fyra iOS app and explains what the app collects, why, and what you can ask us to do.
2. What we collect
- An anonymous account identifier. Fyra has no login. The app creates a random identifier on first launch to hold your credits and plan. It carries no name, email address or phone number.
- The photos you choose and the videos made from them.
- Purchase records for your plan and credit packs. Apple handles payment. We never see your card or billing details.
- Anonymous usage data about how the app is used and any errors it hits.
We do not collect your name, email address, contacts or location. We do not track you across other apps or websites, and the app shows no advertising.
3. Why we collect it
To make the videos you ask for, to keep your balance and plan correct, to fix problems, and to improve the app. We do not sell your data.
4. Your photos and videos
When you generate a video, the photo goes to our servers and to an AI video provider that makes the video. We do not run face recognition on your photos and we keep no biometric data.
We keep a copy of the photo and the finished video for up to 30 days, to meet safety and legal requirements, and then delete it. When you delete a video in the app, it leaves your phone at once and our copy is deleted within the same period.
We never use your photos or videos to train AI models.
5. Who we share it with
Service providers that act on our instructions to run Fyra: an AI video provider, an authentication service, a cloud storage provider, and Apple for payments. Each one protects your data to the same standard as this policy. We share data with no one else unless the law requires it.
6. How long we keep it
Photos and videos: up to 30 days. Your account identifier and purchase records: while your account exists, and after that for as long as the law requires. Usage data: for as long as we need it to run and improve the app.
7. Your rights
You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Send your request to the address below with the Support ID shown at the bottom of the Settings screen in the app, so we can find your data without a login. You can also complain to the Information Commissioner's Office at ico.org.uk.
8. Changes to this policy
When we change this policy, we post the new version on this page with a new effective date.
9. Contact us
Email: hello@redsprint.co.uk